Time Management and Stress Management are integral aspects to succeeding in life. Time management refers to a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. When managed effectively, time management can significantly reduce stress. The first part of the course focuses on determining stress factors and ways to manage them, while the next part…

In the present day business environment, customer service is the key to unlocking profitable business relations. Interacting with customers is an art in itself, but ensuring heightened levels of customer service is tact in inter-personal relations. Customer service though an integral part of the selling process, goes beyond selling and into maintaining long-term rewarding relationships. It is thus the cornerstone…

Selling is an integral part of everyday existence. From the selling of concepts and ideas to the selling of goods and services, selling is the foremost of transactions between sellers and buyers. Selling can never be a single act, but is a process that requires careful planning and meticulous execution. A sale is only deemed to be complete when the…

Negotiation is the key to organisational success. Negotiation is a vital skill in business which enables candidates to reach the best win-win situation, which is beneficial to all parties involved in the negotiating act. Successful negotiation involves a combination of excellent interpersonal and communication skills, used together to bring about a desired result. Today, most recruiters look towards hiring candidates…

A happy and productive team is an essential ingredient to delivering success for any activity. The key factors to the successful performance of a team are strategy, clear roles and responsibilities, open communication, rapid response and effective leadership. An effective team has members who have clear goals, focus and plan on achieving results, are committed and competent, achieve decision through…

Most professionals tend to believe that leadership skills are innate and that styles are individualistic. While the latter might hold true, the former can be debated. Leaders are not always born, but the best leadership skills can be acquired and honed by everyone who desires to lead, motivate and develop themselves and their professional teams. Leadership Skills are traits that help individuals…

Developing a high impact and effective presentation is challenging even for the more experienced of professionals. What to include, how to present, identifying key messages, the structure and design, often tend to intimidate presenters. Developing Presentation Skills is a science in itself and should include careful planning, prospecting, execution, practice and superb delivery, if one has to effectively get one’s message…

A job interview is not a test of your knowledge, but your ability to use it at the right time.  The objective of an interview is to enable a candidate present him-or-herself in a manner that would earn them the job applied for. A proper handling of an interview by the candidate would demonstrate to the potential employer that in…

The relevance of interpersonal skills in the modern world can never be adequately stressed upon. Interpersonal Skills is the art of communicating through words, actions, emotions and expressions. It involves an exchange of both verbal and non-verbal messages directed at ensuring camaraderie and coherence between two or more persons or between businesses. Developing the right Interpersonal Interactions is imperative for…

Communication is the process of conveying meaning from one individual or group, through signs, symbols and words, in order to create a common understanding. Communication can thus be achieved through both verbal and non-verbal (visual) forms, and is dependent on the manner of expression, the tone of voice, facial expressions, gestures and postures. As a process, communication is effective only…